Privacy policy

1. Introduction

This Privacy Policy explains what we do with your personal data to provide the services offered on the beoplus.co.uk website (the "Platform"). This policy also explains what data we may collect when you visit the Platform.

The company responsible for the personal data is BEO EDUCATION AND TRAVEL (Beo Plus), which is incorporated under the laws of Mexico ("We" or "Data Controller"). You can contact the Data Controller's representative by sending an e-mail to: asistencialegal@beoeducation.co.uk

In the event that you do not provide the information indicated as mandatory, we may not be able to process your user registration or provide you with the use of some Services that are available on the Platform.

In order to register and browse the Platform, you must be at least 16 years of age. Beo Plus may use your personal information to verify your age and ensure compliance with this restriction.

2. Legal basis for processing of personal data

The collection and processing of your personal data is primarily based on the contractual and non-contractual relationship you have with us.

When we send you newsletters and Services or when we use the e-mail address you have provided to contact you individually or to recognise you when you return to our website, we do so with your informed consent.

The way we process the information collected by our cookies is based on the informed consent you have given us, in accordance with applicable law.

3. Personal information we collect

To register on the Platform and identify yourself, we will ask you for your e-mail address and your date of birth.

To create your profile on the Platform, you can include personal information such as the country or city where you live, your first and last name, your school of study.

To purchase or subscribe to our courses, we will ask for your credit or debit card information, including the validity date and CVV code. If you wish to pay via PayPal, we will ask for the email address associated with your account. If you request an invoice, we will ask for your billing details if necessary.

4. Aim of processinga

Beo Plus, as Data Controller, will process your personal data for the following purposes:

  1. Manage your registration as a user of the Platform, to identify you and give you access to the Services available to registered users of the Platform.

  2. The development, performance and execution of the contract for the provision of services. You should note that:

You expressly authorise us to process the data required for activation and payment processing. Card security codes (CVV or CVC) will only be used to process the current purchase as part of your payment information and will not be stored or further processed.

  1. Contact you by e-mail to update and inform you about resources, products or contracted services, including security updates to the Platform, as necessary and reasonable.

  2. Respond to requests or queries you make through the customer service channels available on our Platform.

5. Options

The provision of the Beo Plus Service may involve the use of your personal data, with your express consent, to send you personalised advertising related to our products and services, via e-mail or other electronic means of communication, sent by us or by external partners. In order to improve our services, please note that personal information related to purchases, interests and preferences may be used by Beo Plus for analytical purposes, user profiling, marketing studies, quality surveys and to improve interaction with our customers.

6. Data retention period

We will retain your personal data for as long as we have a valid contractual relationship and, after that, for the period determined by the obligations arising from the data processing or as required by law.

7. Recipients of the data

In order to fulfil the purposes stated in this Privacy Policy, it may be necessary to provide or disclose your personal data to third parties for the following reasons:

  • Business transfer: in connection with any reorganisation, restructuring, merger or sale, or any other transfer of assets, including personnel, provided that the receiving party agrees to process your data in accordance with our Privacy Policy.

  • Service providers: to provide services on our behalf or to help us provide our services. For example, we engage service providers to perform marketing, advertising, communication, infrastructure and IT services, to customise and improve our service, to process credit card transactions or other payment methods, for customer service, to collect debts, to analyse and improve data (such as data relating to users' interaction with our services), and to process and manage satisfaction surveys.

8. Data protection rights

As Data Controller, we are committed to respecting the confidential nature of your personal data and we guarantee the full exercise of these rights. You may exercise the following rights at any time:

  1. Right of access. You have the right to confirm whether we are processing your personal data and, if we are, you have the right to obtain a copy of the data and information relating to the processing.

  2. Right of amendment. You have the right to correct errors, to amend incomplete or erroneous data and to guarantee the authenticity of the information processed.

  3. Right to erasure. You have the right to request the deletion of your personal data without undue delay, if it has been processed incorrectly or if the purpose for which it was processed or collected no longer exists.

  4. Right to restrict processing. You have the right to request the suspension of the processing of your information if it is unlawful or if the accuracy of the data is disputed.

  5. Right to object. You have the right to object to the processing of your data where it has been used for direct marketing purposes or where the processing is to be terminated due to a personal problem, except where there is a legitimate interest or where it is necessary for the exercise or defence of legal claims.

9. Changes

We will update this Privacy Policy from time to time and in accordance with legal, regulatory or operational changes. We will notify you of these changes (including the effective date) in accordance with legal requirements.

Published on 11 May 2021

bplus-color_edited.png